Privacy Policy
Effective Date: Mar 11, 2025 12:00 PM
Last Updated: March 2025
Welcome to ConvoScale! This Privacy Policy explains how ConvoScale (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you use our AI-enabled, no-code chatbot platform. By using ConvoScale, you agree to the collection and use of information following this policy.
1. Information We Collect
We collect different types of information to improve our services and provide a seamless experience for businesses and their customers. This includes:
A. Information You Provide to Us:
- Account Information: Name, email address, phone number, company name, and other details provided during sign-up.
- Billing Information: Payment details, billing address, and transaction history for subscription plans.
- Customer Support Data: Any information you share with us when contacting support.
B. Information Collected Automatically:
- Usage Data: Details on how you interact with ConvoScale, including chatbot conversations, page views, and feature usage.
- Device and Log Information: IP address, browser type, operating system, and activity logs.
- Cookies and Tracking Technologies: We use cookies to enhance functionality, analyze trends, and optimize our platform.
C. Information from Third-Party Integrations:
We may collect relevant data to enable seamless integration and improve chatbot performance if you connect ConvoScale to third-party services (e.g., e-commerce, CRM, social media).
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide, maintain, and improve the ConvoScale platform.
- To personalize chatbot interactions and enhance AI responses.
- To process transactions, manage subscriptions, and provide billing support.
- To analyze trends, measure chatbot engagement, and improve customer experience.
- To communicate with users regarding service updates, security alerts, and support requests.
- To ensure compliance with applicable laws and enforce our terms of service.
3. How We Share Your Information
We do not sell personal information. However, we may share data with:
- Service Providers: Third-party vendors that help us operate ConvoScale (e.g., cloud hosting, payment processors, analytics tools).
- Business Partners: Platforms integrated with ConvoScale, but only when users authorize data sharing.
- Legal Authorities: If required by law, regulation, or to protect our platform against fraud or security threats.
4. Data Security & Retention
We implement industry-standard security measures to protect user data from unauthorized access, loss, or misuse. This includes encryption, secure storage, and access controls.
Data Retention: We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. Users may request deletion of their data by contacting us.
5. Your Rights & Choices
Depending on your location, you may have rights to:
- Access & Update Your Information: Modify or correct personal details in your account settings.
- Opt-Out of Communications: Unsubscribe from marketing emails and notifications.
- Request Data Deletion: Request the removal of personal data from our systems, subject to legal and operational requirements.
- Restrict Processing: Limit how we use your data under specific conditions.
To exercise these rights, please contact [email protected]
6. Third-Party Links & Integrations
ConvoScale may contain links to third-party websites or integrations with external platforms. We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.
7. Changes to This Privacy Policy
We may update this policy periodically. Any significant changes will be notified through our website or via email. Continued use of ConvoScale after updates constitutes acceptance of the revised policy.
This Privacy Policy is designed to ensure transparency in how we handle user data while providing a secure and efficient chatbot experience. Thank you for using ConvoScale!